Agent Before Association: Revolutionize the Nordstrom Way

  Education Sessions

The Nordstrom department store is legendary for exemplary customer service. From Nordstrom’s earliest beginnings, a sign hung that read, “If We Sell You Well, Tell Others. If Not, Tell Us.” Well known for putting customer over company, Nordstrom salespeople are empowered to always make it right for the customer. Nordstrom’s business philosophies easily translate into other industries and provide useful lessons for today’s associations. When they view the agent as customer, associations can rethink their missions and continue to prove – and improve – the value of association membership and help revolutionize our industry. Let Maura teach you how to make every member experience unforgettable.

**Scan the QR Code in this room with the in-app QR Code Scanner for points!**

This education room sponsored by GrowthZone